Making a purchase at NIUTRACK is easy. You can browse in our website by using the links Shop and Outlet. Once you have found an item, simply select ADD TO BASKET. Your selected item will appear in your cart on the top right of the screen. Then you can continue to shop or browse the site. When you are ready to place your order, go to your cart, select CHECKOUT and then follow the steps in order to complete the process. In case you have any problem or need any assistance, please contact customer care at customercare@niutrack.com .
Yes, absolutely! Call us at +30 2106516672 with the details of the product you wish to purchase and we will assist you to process your order.
No, you can shop at NIUTRACK without creating an account.
Usually the items that are shown, are in stock. If a product is not in stock, is marked as Sold Out. Also when you select a product you can see the available sizes.  Only the sizes that exist are available. However, you can always email us at customercare@niutrack.com or call at +30 2106516672 and inform us for your interest on a certain size or sold out product and we will try our best to find it for you.
Please be assured that we take data protection using SSL technology so that all data remain private and integral. You can always find more information by reading our Privacy Policy (make it a link to take you there).
In order to re-set your password please follow the Forgotten Password instructions on the My Account page. For security reasons we are unable to send your old password via email, so you will have to create a new one.
We are working very hard in order to ensure that it is safe to use your credit card online. All payments are processed through a secure checkout system. Alternatively, you can place an order by telephone, so you can call +30 2106516672.
We accept Visa, MasterCard, and Maestro cards. You can also choose to pay cash on delivery for certain destinations.
After placing your order, you will receive an email.
Orders are shipped by our delivery partner UPS. They are delivered during weekdays between 9am and 5pm.
For security reasons we ship to your address and we do not collaborate with local pick-up points. For any further information please contact customer care at customercare@niutrack.com .
Returning an item is easy. You have 18 days (from the day of delivery) to decide whether to keep your item or not. We will collect from your home, work or alternative address.  Simply send an email on customer care (customercare@niutrack.com) requesting a return and we will book a slot for you.
Yes, you can ask your returned item to be refunded. You can do so, by filling in the returns’ form that will accompany the returned product. In that case you will have to pay for the shipment and chose your own forwarder. The refund will be made by crediting your card that was used for the original purchase or by crediting your bank account. You will be able to see your card or account credited not earlier that three working days from the day we receive the returned product.
We hold seasonal sales twice a year. However, we have our Outlet where you can find items in sale all year long. Register for email updates and you will be notified when our sales start and when we have further reductions.