If you are not happy with your purchase you may return it to us either to exchange it for something else of equal or higher value or to get a credit note for future purchase or to get a refund.
The returned product must be unused and in the condition that was delivered, ie. with the brand’s tag on, with the security tag on (in case of handbags), or the adhesive label unspoiled on the bottom of the shoes ( in case of shoes). The product must be in its original inside packaging. The receipt must be in the packaging.
You will have to complete the Returns’ form that you will find in the original packaging and send it to us with the product.
You may return a product within 18 days of the day of delivery.
If you are returning the product from Greece you can contact us at firstname.lastname@example.org, or call us at 2106516672, and we can arrange the collection of the product for you, if you wish, with a charge of 12€.
If you are returning the product from EU, and you want to change it for another product or get a credit note for purchases of 250€ and over we collect the product with our own forwarder, if you wish, and it is free of charge. For purchases less than 250€ we collect again the product with our forwarder, if you wish, and charge you 25€ . The shipment of the new product will be charged as initially.
If you are returning the product from EU and you desire a refund the cost of returning is all on you.
If you are returning the product from outside EU, and you want to change it for another product or get a refund the forwarder and the cost of return is on you. The shipment of the new product will be charged as initially. Please note that for returns from outside EU there might be custom and tax expenses that will be charged on you.
Please return to:
Niutrack By The Bag
56 Perikleous str
15561 Holargos, Greece
For any information please contact us at email@example.com or call us on 0030 2106516672.